At Brenthia, we strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy outlines the circumstances under which you may be eligible for a refund.
Refunds may be issued in the following cases:
To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt. Refunds are subject to approval and may be issued at the sole discretion of Brenthia.
The refund period refers to the timeframe during which you are eligible to request a refund for a product or service. The length of the refund period may vary depending on the type of product or service purchased and the terms specified at the time of purchase.
For subscription-based services, the refund period typically begins on the date of initial purchase and extends for a specified number of days thereafter. Once the refund period expires, no refunds will be issued for that subscription term.
It is important to review the refund period specified for each product or service before making a purchase. Requests for refunds made outside of the designated refund period will not be considered.
To request a refund, please contact our support team at [email protected] with your order details and reason for the refund request. Our support team will review your request and determine your eligibility for a refund based on our refund policy.
If your refund request is approved, we will process the refund to the original method of payment within a reasonable timeframe. Please note that it may take several business days for the refund to be reflected in your account, depending on your financial institution.
If you have any questions or concerns regarding the refund process, please don't hesitate to contact our support team. We are here to assist you and ensure a smooth refund experience.
Please note that certain items may not be eligible for refunds. These non-refundable items may include but are not limited to:
Before purchasing any product or service, please review the product description or terms of service to determine if it is eligible for a refund. If you have any questions about the eligibility of an item for a refund, please contact our support team for clarification.
Additionally, any shipping or handling fees associated with the purchase of physical goods are non-refundable. Refunds will only be issued for the cost of the product or service purchased.
While we strive to accommodate refund requests whenever possible, there may be exceptions to our refund policy. These exceptions may include but are not limited to:
If you believe that your refund request falls within one of these exception categories, please contact our support team to discuss your specific situation. We will review your request on a case-by-case basis and determine if an exception can be made.
We reserve the right to refuse refunds for items that do not meet our refund policy criteria or are otherwise deemed ineligible for a refund. Our decision regarding refund exceptions is final and binding.
In the event of a dispute or chargeback initiated by a customer, we encourage you to contact our support team to resolve the issue directly with us. Chargebacks and disputes can result in additional fees and penalties, and may impact your ability to make future purchases with us.
We are committed to providing excellent customer service and resolving any concerns or issues you may have in a timely and efficient manner. Please give us the opportunity to address your concerns before escalating the matter to your financial institution.
If you have initiated a chargeback or dispute in error, please contact our support team immediately to rectify the situation. We appreciate your cooperation and understanding in resolving payment disputes amicably.
We reserve the right to modify or update our refund policy at any time without prior notice. Any changes to the refund policy will be effective immediately upon posting on this page.
It is your responsibility to review the refund policy periodically for any changes or updates. Your continued use of our products or services after the posting of any changes to the refund policy constitutes acceptance of those changes.
If you have any questions or concerns about our refund policy or any changes thereto, please contact our support team for clarification.
If you have any questions or concerns about our refund policy, please contact us at [email protected]. Our dedicated support team is available to assist you and address any inquiries you may have regarding refunds or returns.
You can also reach us by mail. Please include your order number or relevant information when contacting us to expedite the resolution of your inquiry.
We value your feedback and strive to provide the best possible customer experience. Your satisfaction is our top priority, and we are committed to ensuring a positive experience with our products and services.
Once a refund request is approved, the processing time may vary depending on the payment method used for the original purchase. In general, refunds issued to credit or debit cards may take 5 to 10 business days to reflect in your account, while refunds processed via digital payment platforms may be completed within 1 to 3 business days.
Please note that the processing time for refunds is subject to the policies and procedures of your financial institution or payment provider. If you have not received your refund within the expected timeframe, we recommend contacting your bank or payment provider for further assistance.
If you have any questions or concerns about the status of your refund, please don't hesitate to contact our support team. We are here to assist you throughout the refund process and ensure a timely resolution to your inquiry.
Our refund policy applies solely to purchases made directly through the Brenthia website or authorized Brenthia sales channels. Refunds for products or services purchased through third-party retailers or distributors are subject to the refund policies of those respective entities.
We are unable to process refunds for products or services that were not directly purchased from Brenthia. If you have purchased a Brenthia product or service through a third-party retailer, please refer to their refund policy for information on eligibility and procedures.
For inquiries regarding refunds for products or services purchased through authorized Brenthia sales channels, please contact our support team for assistance. We will do our best to provide guidance and support in accordance with our refund policy.